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Basin Electronics

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tricia 1
UNDERGROUND 2
Teusday 2
Keith Stone 4
Jimmy 1
Munchie 2
Basin 2
linyuan1 1

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Jimmy --- 6 years ago -

Does anyone have an opinion on Basin Electronics. I want to have a new CD player installed and would like some feedback on thier work. 

Teusday --- 6 years ago -

They installed my car stereo, the seemed to do pretty good work. The only thing is that it doesn't dim when you turn the headlights on like it's supposed to. My husband says it's because they wired it wrong, but I don't know if maybe it just isn't designed to dim when you turn the lights on. 

tricia --- 6 years ago -

they have been around for a long time. i have been here since 93 their location is a few years old as they moved all around town but it looks like they plan to stay there where they are now. They are a bit high priced we think but it is not like there is much competition.. Luckily my husband knows how to install stereos. 

Keith Stone --- 6 years ago -

About a few months ago, they installed a high tech Viper 5701 2-way Alarm System with remote start on my SUV.

Mr King, the owner is highly knowledgeable, and the fella Emmet who installed the system far surpassed my highest expectations as to the quality of work he did, the highly considerate care, and time he placed into my vehicle. He is without a doubt, a highly knowledgeable professional.

I'm more than 100% pleased with this business.

They removed a dying Clifford Alarm-Remote start, removed every trace of that ancient junk I had in my vehicle. And there was no additional charge for that service.

For any follow up slight tuning of the alarm, they knew exactly what to do, and executed, and explained any fine tuning, such as Sensitivity, Valet Mode Operation, Chirp Volume, etc in a highly professional, and certain manner. They know their products.

Don't be afraid of seeking them to fine tune any installation they've done for you, they will make it right, and make you 100% happy.

You can ask them Teusday about such a feature, they will know, and if it can be done, they will make it right for you. Even if a good amount of time has passed, their satisfaction guarantee is I understand limitless. 

Teusday --- 6 years ago -

Thanks for the info Keith, I'll talk to them. I wasn't sure if they could/would check it out since we bought the stereo at Best Buy but had Basin install it. But I guess it never hurts to ask :) 

Munchie --- 6 years ago -

Honestly bro the have outrageous prices and not good enough work for it. And about the lights dimming out obviously someone hooked it up wrong where it is pulling way too much. 

Keith Stone --- 6 years ago -

I believe Basin Electronics charges something like $37/hr flat rate charge.

Perhaps sounds expensive, but consider what car dealers charge when they work on your car, probably $70-$90/hr.

I think for most installations such as Alarms, or Audio Equipment, they will tell you costs up front, meaning that it is highly unlikely they'll quote one price, then charge another, because a tech had a bit of a problem, and the job took longer than expected.

As for prices for their goods, like when they installed my Alarm-Remote Start, sure, one could probably find lower prices for goods-installation such as Best Buy, but we do not have such a business here in town.

Made little sense to travel long distances, as if any future problems occur, it then means a trip back to said dealer. That the money saved would no doubt be wasted in gas, and time. 

Basin --- 6 years ago -

My name is Ben and I own Basin Electronics. I have worked here since i graduated high school in 1993 and i bought the store in 1998. I moved the store from it's original location (established in 1973) 7 years ago and I certainly don't plan on going anywhere. I stand behind my (and my Employees) work 100%. If ever you are not satisfied with something, please come into my store and talk to me directly and give me the opportunity to make it right. I have always given a life-time guarantee on my installations (even when you don't but the equipment from me). So Teusday, please stop by and let me look over the installation of your radio and if it's not done correctly I will fix it for you at no charge!

As far as my "outrageous prices", I encourage anyone to price shop me from any AUTHORIZED and REPUTABLE car audio shop. You will see that I am fair in my pricing. I have been in the business for a long time and I only sell the best products. You would be hard pressed to find anybody at Best Buy with 19 years experience in car audio.

Ben
575-437-4242

ps Thanks Keith! 

Munchie --- 6 years ago -

My name is Ben and I own Basin Electronics. I have worked here since i graduated high school in 1993 and i bought the store in 1998. I moved the store from it's original location (established in 1973) 7 years ago and I certainly don't plan on going anywhere. I stand behind my (and my Employees) work 100%. If ever you are not satisfied with something, please come into my store and talk to me directly and give me the opportunity to make it right. I have always given a life-time guarantee on my installations (even when you don't but the equipment from me). So Teusday, please stop by and let me look over the installation of your radio and if it's not done correctly I will fix it for you at no charge!

As far as my "outrageous prices", I encourage anyone to price shop me from any AUTHORIZED and REPUTABLE car audio shop. You will see that I am fair in my pricing. I have been in the business for a long time and I only sell the best products. You would be hard pressed to find anybody at Best Buy with 19 years experience in car audio.

Ben
575-437-4242

ps Thanks Keith!


We been there in a white Caddy and Yall blew the sub and made him buy a new one.. And of course it wasnt bought from you. so more money your way. Not my sale, just stating facts. 

Keith Stone --- 6 years ago -

Well Munchie, Not that I claim to know what happened, but I would imagine there's always that possibility that the Sub Speaker was damaged prior to entering the shop? Isn't that a possibility?

I know such components go through much abuse, take my word for it.

I get continually slammed here on a nightly basis in town about 3 dozen times, day and night, by the numb nutz boom box crowd, sonically assaulting my peace.

From good audio experience, I know well, that Bass Drivers use, and suck up a lot of power (wattage) but that doesn't mean that they are impervious to damage, just cause they're rated to handle 1000 watts. Clipping a 50 watt Amp can kill such a high wattage handling speaker very easily.

To say such, would be like saying you pulled your car's motor apart, without telling the dealer, then blaming the dealer when that motor blew 50 miles later, after they worked on it.

One cannot just wave a magic wand, nor should one expect a business to then give away free parts. if they did, they wouldn't be in business long. Truly a funny set of circumstances, where it is then hard to make a fair judgement call one way, or the other.

I would suspect though, that Basin electronics, as an audio, and alarm dealer, will stand behind the new products they'll install in your vehicle.

The sophistication, complexity, and amount of labor to install the Alarm I purchased, the Viper 5701, would be fairly overwhemling for even a very good shadetree mechanic.

Not to mention the experience-knowledge they had to possess to remove an existing Clifford Alarm, and leave absolutely no traces of it, or any damage from its removal to my vehicle.

And while you don't know me, Mr King, the owner might have a good hankering of who I am, and I can say with no uncertainty, that I am very highly particular of who I let work on, or monkey with my vehicle.

They treated my vehicle just the way I had hoped it would be treated, like it was a $200K Ferrari.

What they sold me was current, up to date technology, not like I've seen some dealers do, sell you some old obsolete model, just to clear their shelves.

As I've mentioned, they exceeded my expectations, and am totally happy with the work they did for me.

And they also placed my mind at ease, knowing that in the event of a possibility of future system-product failure, which can of course happen to anyone, they will stand behind their products, and their work for me. 

UNDERGROUND --- 6 years ago -

Ben, might need to talk to you in person rather then your salespersons. Not sure who sets the prices but was left scratching my head when I left after getting priced on a JL setup. Being the shopper I am, went home and did some pricing online. Every item was overpriced. Same item from a JL authorized online retailer (listed on the JL website), with warranty selling for $15+ less on their sites plus free shipping. For example here are a couple items I was priced for:

ALL NEW JL AUDIO EQUIPMENT
C2-650 @ Basin $275 (@ Online retailer $250)
C2-690tx @ Basin $225 (@ Online retailer $210)
XD400/4 AMP @ Basin $425 (@ Online retailer: $400)

There are some more items but for time sake I listed these. A couple of minutes comparing might save me $55 on just these 3 items. That's if I plan on going the internet route. We the consumer understand it's a business and at the end of the day it comes down to profit for you the business, but maybe this type of practice is what gives Basin the reputation of being overpriced? Hope I can get a more reasonable price next time I go in so I can get this system purchased & installed. My last question, why is there such a small selection of audio equipment (ex: touchscreens, headunits, amps, 6x9s, components, etc.) in store?

-And on a side note, years ago when I wanted to get a touchscreen installed in one of my cars, once again I was given a price on install and a higher price on equipment compared to online. So I bought the screen & equipment online, went back to Basin for install. This time the employee gave me a HIGHER price on install, when I asked why did the price jump he said "cause I didn't purchase the equipment from Basin Electronics directly". Not comfortable with these pricing practices, had it installed elsewhere by a previous Basin employee with great workmanship. 

Keith Stone --- 6 years ago -

Underground,
I of course have nothing to do with Basin Electronics, just a satisfied customer, but I do agree with some of what you say.

You are correct, in that there are literally millions of products that one can buy online, and that the prices will be lower. Everything from Toaster Ovens, TV's, Tires, audio equipment, musical instruments, you name it.

And I myself often buy things online, just last week, had to buy some NiCad Batteries to revunate a $170 Norelco Electric Shaver which wasn't holding a charge too well after being used a number of years.

Keep in mind though, many of these dealers are in many instances, nothing more than a wharehouse distribution center. Sure, they very possibly sell more JL product in one week, than Basin Electronics sell in 6 months.

They can move more product, buy more, and save with their purchase costs, and therefore can pass some savings onto the customer.

This all sounds grand, until there's a problem with such equipment. This equipment will no doubt be warranteed, but it means packing up such equipment, and returning to the manufacturer. And there's often the risk of shipping damage. It's a big enough concern, that I am often hesitant when buying big dollar items such as high end audio equipment, then sweat over damage enroute.

In the instance of a brick-mortar store like Basin, they're going to handle those problems for you.
So, with that said, there are pros, and cons in such purchases. 

UNDERGROUND --- 6 years ago -

oh no doubt Keith, I understand and agree with the online stores (certified on JLs website as a authorized dealer) may move alot more product therefore passing the savings on to its customers. But after coming back from the first quote and being told they are going to jack up the install cost "cause I didn't buy the equipment from Basin Electronics directly" is a slap in the face to me. Maybe it was an isolated incident with this particular employee I'm not sure. But I guess I'll find out again if I end up shopping online again to purchase the JL setup that they have in store. I mean it's not like I was purchasing a set up 6x9s only. I was getting some components, some 6x9s, an amp, sound deadner installed, sub, sub box, wiring, and install. I know customers have dropped some major money on setups but It's not like I was spending just $115 on some 6x9s. I can understand not wanting/needing to drop their price since there is no competition around here. The least I think would to sell at internet price (which they still are making a profit on). Plus I'm military and who's to say I'll be around in 3 months after the install, so the brick-mortar doesn't play a factor to me. Unless I drive 500+ miles back to Basin or fly from overseas where ever I may end up. 

Basin --- 6 years ago -

Underground, please come in and talk to me in person. 

linyuan1 --- 1 years ago -

This comment has been flagged as spam 

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